Shipping, Warranties and Returns
Please find below all the information relating to order cancellation, shipping, returns and warranty claims.
Orders and cancellations
All orders placed are subject to confirmation and acceptance by Lazyfish Technology, this includes the pre-paid orders, e.g. Payment made by BPAY, deposit etc.
Lazyfish Technology may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Lazyfish Technology, which must be received within seven days of the price increase notification.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after despatch will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by email or fax only.
Cancellation for specially ordered items will attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Shipping
We do not ship to PO Boxes or overseas.
We do not ship to third party addresses unless that address is known and can be verified by Lazyfish Technology.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Lazyfish Technology will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Return and refund
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is not applicable for errors in ordering, change of mind, and lack of expertise for installation etc.
At all times, if our wholesaler is supplying us with the goods ordered on a non-return basis, we reserve the right to refuse the return and refund of the goods.
Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding DOA (Dead On Arrival) goods.
Any incorrect, missing or damaged items received must be reported to Lazyfish Technology within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Lazyfish Technology owns the title of any extra goods shipped with your order that have been dispatched in error.
Warranty claim
All goods sold by Lazyfish Technology come with a one-year back to base manufacturer warranty; it can only be shorter if a special note is mentioned about an item. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
Lazyfish Technology is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Lazyfish Technology.
Warranty only covers the item(s) sold by Lazyfish Technology. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Lazyfish Technology.
Lazyfish Technology does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Lazyfish Technology. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Lazyfish Technology to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Lazyfish Technology also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Lazyfish Technology is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Lazyfish Technology. Lazyfish Technology is not responsible for any parcel missing in transit, on its return back to Lazyfish Technology.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, suppliers own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Lazyfish Technology is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks you should consider purchasing it from a provider that offers instant replacement.
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